1and1 Review #7 by Denise S on October 25th, 2011 at 1:46 PM CDT

Name

I've been with 1&1 for just over a year. I signed up on a 1 year free promotion. I have had no problems with them what so ever. I don't have anything really fancy, no e-commerce or anything like that. But no matter when I go on line my site is there. I do have to pay extra for the website builder plus to enter my own code but the trade off is I get as many pages as I want on the domain. For the price I'm paying it's a good deal and the only time I had to contact customer service I had no problems. The person was amused with me because I forgot my password and had to look it up! She was very nice and very knowlegable. I've never had a problem with them charging me and then invoicing me. I always get the invoice by the 7th of the month that my bill is due.

I've been with 1&1 for just over a year. I signed up on a 1 year free promotion. I have had no problems with them what so ever. I don't have anything really fancy, no e-commerce or anything like that. But no matter when I go on line my site is there. I do have to pay extra for the website builder plus to enter my own code but the trade off is I get as many pages as I want on the domain. For the price I'm paying it's a good deal and the only time I had to contact customer service I had no problems. The person was amused with me because I forgot my password and had to look it up! She was very nice and very knowlegable. I've never had a problem with them charging me and then invoicing me. I always get the invoice by the 7th of the month that my bill is due.

1and1 Review #6 by Jaren Vitale on April 11th, 2011 at 2:41 PM CDT

Name

We signed on to 1&1 for an ecommerce and server package. 6 months free tial. Everything great .. right? WRONG. The tech support and customer service people never understood the simple reasons I was taking both services. They wrongly activated URL's for the ecommerce package. It took emails and phone calls to straighten this out. In meantime I had extreme health issues but continued thrugh the 6 months free trial and paid for 3 quarterly services NOT RENDERED at $209.94 each. Thus, paid a total of $629.82 for not using the service. Received notice of billing 3 days after due date ( due date 7th. received email 10th). I called expecting to get a friendly chat and an extension or some help on the due date since I didn't want our credit card hit for another 10 days. Not only did I not get customer service or friendly discussions from billing/accounting, I was essentially treated like a captured criminal who will pay or else and there is nothing they can do about it. When I discussed their lack of customer service attitude I mentioned I did not even get a thanks for being a customer or thanks for paying $629.82 for no services rendered on their part. The accounting dept manager, Damion ( employee ID 2524 ) said they have nothing to thank us for and essentially told me we should make sure they get paid or the wrath of !&! will fall upon us. I DO NOT RECOMMEND 1&1.

We signed on to 1&1 for an ecommerce and server package. 6 months free tial. Everything great .. right? WRONG. The tech support and customer service people never understood the simple reasons I was taking both services. They wrongly activated URL's for the ecommerce package. It took emails and phone calls to straighten this out.

In meantime I had extreme health issues but continued thrugh the 6 months free trial and paid for 3 quarterly services NOT RENDERED at $209.94 each. Thus, paid a total of $629.82 for not using the service.

Received notice of billing 3 days after due date ( due date 7th. received email 10th). I called expecting to get a friendly chat and an extension or some help on the due date since I didn't want our credit card hit for another 10 days. Not only did I not get customer service or friendly discussions from billing/accounting, I was essentially treated like a captured criminal who will pay or else and there is nothing they can do about it. When I discussed their lack of customer service attitude I mentioned I did not even get a thanks for being a customer or thanks for paying $629.82 for no services rendered on their part. The accounting dept manager, Damion ( employee ID 2524 ) said they have nothing to thank us for and essentially told me we should make sure they get paid or the wrath of !&! will fall upon us.

I DO NOT RECOMMEND 1&1.

1and1 Review #5 by Jason on December 2nd, 2009 at 12:13 AM CST

Name

I ordered a domain from 1&1 a couple months ago, there was a special for 4.99 on domains. (.com, .net, and.org) So, I got a .org. about a month later, I got a letter from a collections agency saying I owe more than $20 to them. This is because instead of charging me $4.99, they charged me $7.99 (the standard fee), and then tried tacking on another $4.99, and there was only $7 left on my debit card. The extra charges come from being "late". I never received an e-mail or letter from them, it went straight into collections, which I am, of course fighting (by snail mail) I will NOT get another domain from them after this cheap trick.

I ordered a domain from 1&1 a couple months ago, there was a special for 4.99 on domains. (.com, .net, and.org) So, I got a .org. about a month later, I got a letter from a collections agency saying I owe more than $20 to them. This is because instead of charging me $4.99, they charged me $7.99 (the standard fee), and then tried tacking on another $4.99, and there was only $7 left on my debit card. The extra charges come from being "late". I never received an e-mail or letter from them, it went straight into collections, which I am, of course fighting (by snail mail) I will NOT get another domain from them after this cheap trick.