Aplus.net Review #4 by JM on October 26th, 2010 at 1:02 AM CDT

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Couldn't be less satisfied. Technical support is inconsistent. Aplus.net is unaccountable, poor customer relations. I do not recommend.

Couldn't be less satisfied. Technical support is inconsistent. Aplus.net is unaccountable, poor customer relations. I do not recommend.

Aplus.net Review #3 by R on June 8th, 2010 at 1:43 PM CDT

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Was smitten with Aplus for 9 years. Had to run for the hills six months ago. Terrible service, many options no longer function, frequent server downtime, changed the file config on the server to a ridiculously convoluted structure or alias representations, no tech responses.

Was smitten with Aplus for 9 years. Had to run for the hills six months ago. Terrible service, many options no longer function, frequent server downtime, changed the file config on the server to a ridiculously convoluted structure or alias representations, no tech responses.

Aplus.net Review #2 by KD on March 20th, 2010 at 4:35 PM CDT

Name

Interesting to know that the were bought by another company.I did not know that, but I have seen the effects. A year ago, I raved about their customer service. Over the past six months, it has been a different story. I had an issue that I tried to explain over and over and over again to their technical support via their live chat. There was an obvious language barrier. They kept pasting and copying instructions to an issue that wasn't mine. They simply weren't reading what I was asking or they did not understand at all. I did post something in Twitter about my frustrations and a native English speaker followed up with me there and via e-mail. If you're having issues, perhaps try that route.

Interesting to know that the were bought by another company.I did not know that, but I have seen the effects. A year ago, I raved about their customer service. Over the past six months, it has been a different story. I had an issue that I tried to explain over and over and over again to their technical support via their live chat. There was an obvious language barrier. They kept pasting and copying instructions to an issue that wasn't mine. They simply weren't reading what I was asking or they did not understand at all.

I did post something in Twitter about my frustrations and a native English speaker followed up with me there and via e-mail. If you're having issues, perhaps try that route.