Here’s an insightful review on Godaddy from a client of mine and pretty much sums up what I hear from everyone:
After hosting my ecommerce site with godaddy for 4 years I’m dumping them. I’ve been experiencing site outages due to overloaded database servers, lost email, and overall just bad service and support.
Technical support does respond quickly; however, their fist level support technicians only have canned scripts to work from and it’s frustrating to continually hear that the problem is with my website code, which has not changed in 2 years.
Godaddy support has told me that the lost emails are my fault. After arguing with them for 2 weeks they finally figured out that all of my company email was being routed incorrectly. They fixed that problem, but now there are times when it takes 24+ hours to receive an email generated by customers from my website.
It took me over a month to get support to look into the database server timeout problems. Finally I called and got someone who was able to validate that the database connection was timing out from my website (and costing me sales).
I was told that another customer was consuming all available server cycles and that nothing could be dome about it unless I moved to dedicated hosting (for a very large fee).
I was also told that part of the my timeout problem was caused by me being a customer for so long that my website was on a very old, slow server and should move to one of the newer servers; once again, for a rather large fee. Nice to see that GoDaddy values their long term customers (that’s sarcasm by the way).
So I decided to purchase virtual dedicated hosting; but after 2 weeks decided to cancel because I could not spend 12 hours a day trying to get the server configured (they preconfigure nothing).
Sure GoDaddy is cheap, but if you plan on growing your ecommerce business, you’d be better off hosting with top level hosts like StartLogic or Yahoo Hosting.
Hi, I've been a webmaster for many years and have experience with many of the top web hosting providers out there. I have thoroughly reviewed and rated the
I concur. Go daddy is awful for service and just want the service fees upfront. Then then leave you hanging or … competing with their own products. I am/was a reseller and then I found out that I am also competing with resellers who work for Go Daddy - (Wild West Domains). Yep. Those that sell me the marketing services packages are also those who are competing with me for clients…. volume I guess is their $$.
I know nothing about setting up a web page but was told that Go Daddy should be helpful. I just wish that setting up a web page was as easy as sending them money. I have been lost for several days, spent lots of money and still have a blank web page. I will admit though, for a blank web page, it is nice looking. I’m not giving up yet, but I am getting tired.
Go Daddy disappoints! After much work moving our domains and company websites to Go Daddy, we now see that we made the wrong choice. Because of long down time and, even worse, poor customer service we are once again moving hosting companies. When our site was down for over a week because of their issues with a database, they suggested that we re-implement under a new hosting accounting; new account means new server with no issues. This was after a week of no communication as they worked to solve their server issue. The icing is that they wanted us to PAY for this new account while the other account sat idle and in disrepair. Good bye Go Daddy.