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423 reviews   114,136 votes   last vote 11/21/2014 10:20 PM CST

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About Network Solutions

Rank
#16 of 36
Votes
1,414
Reviews
125
Aliases
NetworkSolutions, net sol, netsol
 

Network Solutions

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#16 Network Solutions Rating for Network Solutions
Ranked #16 of 36
(#1 Just Host 23,737 votes)
1,414
1414 	Votes
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Read user reviews and comments
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Users do not like this host
Bottom Line
This host is not recommended by our users. Stick with a top rated host like Just Host or iPage Hosting.

Network Solutions Reviews

by on at 11:18 AM CDT
They are the worst. RUN DO NOT WALK AND GET AWAY FROM THEM OR DO NOT START WITH THEM. horrible customer service, long wait times. their service is always down,crashing, difficult to sign on to . the worst. I have moved all already and so much happier.
by on at 12:14 PM CDT
I only use Network Solutions for my email service. Their site is constantly crashing. It seems that every time I send an email, the screen freezes. It isn't enough to refresh it, I have to logout and logon again. A complete waste of time. This has been going on since I started with them about a year ago. I am now looking for a different service.
by on at 10:43 AM CST
I've been with Network Solutions for 10 years and will be cancelling my web hosting service as soon as I find a new one. The web builder tool they provide with web hosting does not work. It's a simple as that. I click on the "publish website" button and it does not publish. This problem is 100% on their end. I stopped being able to publish changes to my website about a month ago and the only solution they have is for me to run a 4 year old version of firefox or 3 year old version of internet explorer. The tech help at Network Solutions used to be wonderful, now it is horrible with long waits on hold to speak with reps who have no technical knowledge at all.
by on at 2:38 PM CST
Do not choose Network Solutions! Whatever value they may have had in the past, it has been lost. Their "tech support" has become a relentless run around designed to force you to give up and give in to purchasing add on services that should rightly be included in the hosting. The endless automated menus, the unholy "on hold" waits with the irritating music, and constant transferring to further "support" folk who echo whatever you were just told by the last person...which you'll hear often enough to convince you that you are being subjected to nothing other than scripted responses. These programmed drone responses are further efforts to encourage you to cease any issue discussion in favor of purchasing more services. They repeatedly told me, over the period of nearly a month, that my issue of inaccessible pages was with my site and not with their hosting. They said it so many times that I did agree to pay their Mytime support to look into it. I was given a money back guarantee, if they could not address the problem. Mytime contacted me the next day with:

"While we appreciate your interest in the MyTime Support service, we are unable to complete your request:
• Our hosting is experiencing intermittent errors with PHP websites. We are currently working for a resolution.
As a result, we will place the time on hold for you to use at a later date."

So, they couldn't deal with anything, laid the blame at the doorstep of the hosting dept. ( which I had suspected and argued the whole time ) and, rather than refund my money, were going to grant me the honor of using it later. I had to go through yet another frustrating step simply to have my promised refund actually happen. The final kick to the teeth, which proves that this business doesn't care to even put forth the effort to understand the difficulties one of their clients might be experiencing, was the set of follow up calls. One left a voice mail so garbled that the name and number were unrecognizable and the other claimed to be a supervisor asking if my email account issues had been resolved. There was never so much as a mention of any issue with the email accounts during the entire debacle!
by on at 7:58 PM CDT
I agree I would not recommend them. They are dishonest and unethical in their practices. They released a domain name to an individual not entitled to it and attempted to cover up their wrong doings with a run around of legal jargon. A court order was issued to close the company down and it was, yet this individual claimed he was the President of a non-existant company and they released it him without confirmation of the court order. This was after they were informed of the court order and the Judge's statement he would decide on the matter in the near future.

They got their bad reputation honestly, that is by providing bad service without a honest work value.
by on at 8:21 AM CDT
Well I should have read more reviews before I got the shaft from Network Solutions. BTW I found out they are really connected to Web.com. I was told they were sold to some other company. All I wanted was a domain name. I paid for that but they offered to assist me. I told them I didn't need their help. Oh, but they promised that if I listed to the spiel and went through an interview process with a web designer, I could cancel later but I had to give them a credit card number or a checking account number for an ACH. I told them I didn't want the extra stuff but I would talk to the designer. Well, guess what. They charged me for setting up a web page with Web.com and web design for Facebook. I was furious to say the least when I saw over two hundred dollars being removed from my account after I wrote and called to cancel any and all involvement with them. Then I received a call from Web.com and that is when I found out what a scam Network Solutions sales people are pulling. I had to go through my bank to file a claim to get my money back. Now, I am still being contacted by Web.com. I am beginning to wonder about them now. I fell people do not listen to you or read their email. I give Network Solutions two thumbs down!
by on at 8:46 AM CDT
NETWORK SOLUTIONS IS THE WORST!! DO NOT DO BUSINESS WITH THIS COMPANY!

I was trying to buy a domain name, that's it! They had a coupon for .50 cent domain names. I wanted a domain to create a website simply to drive traffic to another site, so I figure for .50 you can't go wrong. I had purchased another domain from network solutions a few years ago for .99 cents, that had worked out fine so I didn't think anything of giving them another shot since I needed a .org domain and GoDaddy.com only offers their .99 cent deals on .com domain names.

So I click the coupon and fill out the information, network solutions says they can't process the card I tried to use. This made me suspicious and I should have realized this was a scam right here! My credit card was fine and the info was entered correctly. But they gave me an option to use paypal, so I click on paypal and enter my paypal info. Mind you, my paypal is connected to the same exact card I had just tried to use and was rejected. When I click to process the payment, in big bold numbers Network Solutions charges me 34.99 for what it promised was a .50 domain name!

I guess I have been spoiled by other domain registrars, if there is some sort of problem I can just call them up and get everything resolved IMMEDIATELY. But with Network Solutions? Well, I get a very nice girl on the phone who is NOT the billing department. She convinces me to just get the extra money refunded but to have the .50 cents taken out and keep the domain name. I said alright we could try that. Then she tells me that she has to put a ticket in and billing department will contact me within 1-2 business days about the matter. WHAT?! I have to wait up to 2 days to get this taken care of. I let her go off the phone and think about it for a few hours and decide Network Solutions is about the worst domain registrar I have ever dealt with and I didn't want to have anything to do with them at all. Even if they gave me the domain for .50 cents. So a few hours after the last call I call back and say I just want the whole thing canceled and I never want to have to deal with network solutions again. A nice young man answered the phone and said he would put this info in and once again someone else will contact me in 1-2 days. UNBELIEVBLE! So for billing issues you have to wait up to 2 days to get any resolution! Well it didn't take 2 days, that night I got an e-mail from network solutions about the second call and they informed me that NO, THEY WILL NOT REFUND MY MONEY OR CANCEL MY ACCOUNT!

It is day 2 now and I have still not received a letter regarding the just charging me .50 cents for the domain like the coupon said. This company is a nightmare, how can they even charge 34.99 for domain names? Every other register has domains for under 10 dollars! Most are at the point where you can get domains for under 1 dollars (usually up to about 3). Yet Network Solutions charges 34.99!! For 34.99 you can get WEB HOSTING for a year with a FREE DOMAIN NAME!
Users do not like this host
Bottom Line
This host is not recommended by our users. Stick with a top rated host like Just Host or iPage Hosting.

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