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399 reviews   106,360 votes   last vote 05/21/2013 8:29 PM CDT

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Recent Reviews
"I'm dissapointed with godaddy!! Instead of listing all costs up front. You sucker people in, .."
"GODADDY SUCKS! HORRIBLE "take it or screw you" customer service attitude. Absolutely t.."
"They aren't perfect but they are probably the best host that I've used. They give you a .."
"NETWORK SOLUTIONS IS THE WORST!! DO NOT DO BUSINESS WITH THIS COMPANY!I was trying to buy a domain.."
"I agree. GoDaddy has become the one "not to go to" when it comes to hosting either a si.."
"Have been a loyal customer for the past 10 years. Had never had problem until now.This time Netsol.."
"My e-mail just stopped sending (using outlook, with Network Solutions as my host). I have been wi.."
"Well. just had to add another BAD review for this company.They used to have this CHAT function on .."
"I can no longer recommend GoDaddy's online services due to their unethical billing practices..."
"I can absolutely agree with the first review.Support is very kind and helpful, and their server is.."

About Network Solutions
Rank
#15 of 36
Votes
1,386
Reviews
119
Aliases
NetworkSolutions, net sol, netsol
 

Network Solutions
Visit the official Network Solutions website
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#15 Network Solutions Rating for Network Solutions
Ranked #15 of 36
(#1 Just Host 22,670 votes)
1,386
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1386 Votes
Read user reviews and comments
Read user reviews and comments
Network Solutions coupons and money saving offers!
Coupons! (8)
Users do not like this host
Bottom Line
This host is not recommended by our users. Stick with a top rated host like Just Host or iPage Hosting.

Network Solutions Reviews
by on at 8:46 AM CDT
NETWORK SOLUTIONS IS THE WORST!! DO NOT DO BUSINESS WITH THIS COMPANY!

I was trying to buy a domain name, that's it! They had a coupon for .50 cent domain names. I wanted a domain to create a website simply to drive traffic to another site, so I figure for .50 you can't go wrong. I had purchased another domain from network solutions a few years ago for .99 cents, that had worked out fine so I didn't think anything of giving them another shot since I needed a .org domain and GoDaddy.com only offers their .99 cent deals on .com domain names.

So I click the coupon and fill out the information, network solutions says they can't process the card I tried to use. This made me suspicious and I should have realized this was a scam right here! My credit card was fine and the info was entered correctly. But they gave me an option to use paypal, so I click on paypal and enter my paypal info. Mind you, my paypal is connected to the same exact card I had just tried to use and was rejected. When I click to process the payment, in big bold numbers Network Solutions charges me 34.99 for what it promised was a .50 domain name!

I guess I have been spoiled by other domain registrars, if there is some sort of problem I can just call them up and get everything resolved IMMEDIATELY. But with Network Solutions? Well, I get a very nice girl on the phone who is NOT the billing department. She convinces me to just get the extra money refunded but to have the .50 cents taken out and keep the domain name. I said alright we could try that. Then she tells me that she has to put a ticket in and billing department will contact me within 1-2 business days about the matter. WHAT?! I have to wait up to 2 days to get this taken care of. I let her go off the phone and think about it for a few hours and decide Network Solutions is about the worst domain registrar I have ever dealt with and I didn't want to have anything to do with them at all. Even if they gave me the domain for .50 cents. So a few hours after the last call I call back and say I just want the whole thing canceled and I never want to have to deal with network solutions again. A nice young man answered the phone and said he would put this info in and once again someone else will contact me in 1-2 days. UNBELIEVBLE! So for billing issues you have to wait up to 2 days to get any resolution! Well it didn't take 2 days, that night I got an e-mail from network solutions about the second call and they informed me that NO, THEY WILL NOT REFUND MY MONEY OR CANCEL MY ACCOUNT!

It is day 2 now and I have still not received a letter regarding the just charging me .50 cents for the domain like the coupon said. This company is a nightmare, how can they even charge 34.99 for domain names? Every other register has domains for under 10 dollars! Most are at the point where you can get domains for under 1 dollars (usually up to about 3). Yet Network Solutions charges 34.99!! For 34.99 you can get WEB HOSTING for a year with a FREE DOMAIN NAME!
by on at 7:44 PM CST
Have been a loyal customer for the past 10 years. Had never had problem until now.


This time Netsol made so many mistakes on different levels that whenever I tried to resolve it, it only turns to a new bigger issue. Am only getting further away from resolutions.

1) Had a webhosting account that was due to expire on Jan 2013. Back in Dec 11, 2012, I renewed my webhosting for 5 yrs using my paypal acct ($558). The next day netsol charged for 3 yrs renewal on my amex (which I DIDN'T authorize in the amount of $369)

2) Tried to resolve the unauthorized charge unsuccessfully, so I disputed this charge with Amex. Amex credited me back my $369.Apparently Amex also did not get a satisfactory explanation from Netsol.

3) After AMEX reversed the $369 charge, I kept getting delinquent emails when my account was in fact current (it was already renewed to 2018 with the 5 yr renewal) I have opened service tickets, but no resolutions.(note: I tried to resolve online because I am on extended stay overseas and would like to avoid high overseas call charges due to the well-know long wait time with netsol)

4) Finally my account was suspended. My website and emails stopped working.I have small business to run, mind you. I need my emails!!

5) Ended up calling netsol, this time they said the issue was because the expiration date is set to be 2021 instead of 2018. So they will roll it back. It will take 1-2 bus days). Btw, during this proccess they called me back at my overseas contact number for verification. Guy called me back immediately.

6) 2 days after,netsol DELETED my webhosting instead of rolling the expiration date back to 2018!!!! What the heck??!!

7) Called netsol again to resolve this issue. After 1 hour of overseas call with numerous "please hold" greetings, the steps that I have to go through are a Refund of $558 for the 5 yrs (takes 2 bus days), meanwhite I have to purchase a new hosting plan now and then restore the content. Guy tried to process the purchase with my amex and failed (probably amex blacklisted them already!). So was going to try using paypal account. It was already about 1.5 hours of overseas call, I decided to ask him to call me at my overseas number since it is still going to be a long call. he said will call me back in 1 minute. Waited for 10 minutes and no call from him. I checked the notes online on the service ticket, and he put down some bogus number and he said that when he tried to call me. couldnt go through. Well, duh!! Guy couldn't even call the correct number that was stated on my account!Number illiterate!!!??

8) Called netsol again, with the pingpong of several people who have to catch up with the notes on my account. Tried to get the guy with whom I was on the phone with for over an hour eearlier - of course they said that is not possible. Finally got a lady who seemed to 'understand' the problem. She put me on hold again for 10 minutes. I was getting aggravated, how many more hundereds of dollars do I need to incurr to deal with their incompetencies? So, the 2nd time she wanted to put me on hold, I asked if she would call me at the overseas number stated on my account. Luckily this time she called me within 1 minute. She informed me that she is going to request that the restoration fee for restoring the content of the hosting account be waived (I was like huhhh??? I have to pay a restoration fee for something that you screwed up on???$59.90)

Even after all this, I was still willing to purchase a new hosting account. I told her to go ahead and continue with the purchase of the new hosting plan (guy earlier has processed the refund request but not the new purchase request). I said, please charge it to my paypal account. Then she asked me for my palpal password! What the heck!!??? Who in their right mind will give out their paypal password?! I told her, you dont need my paypal password to process the payment, my paypal ID is stored online! She then told me that she couldnt go through with my paypal payment. THAT WAS IT! I hung up. I AM DONE. AM NOT GOING TO TOLERATE ANYMORE CRAP FROM CUSTOMER SERVICE OR TECH WHO WAS ONLY CONCERNED WITH OPENING SERVICE TICKETS BUT COULDNT ACTUALLY SOLvE ISSUES. THIS IS WHAT YOU GET FROM NETWORK SOLUTIONS! b

I hope they will refund my $558 in 2 days. Otherwise, I am going to report them to the better business bureau.
by on at 5:59 PM CST
My e-mail just stopped sending (using outlook, with Network Solutions as my host). I have been with Network Solutions for over 10 years. I seldom call, but after numerous transfers and recordings and long waits on the phone, I would eventually get someone who could help. Now, the wait is still there but the help is gone. The "tech" said he could only send me instructions, which were not usable to fix the problem; or I could have tech support, supposedly free with my contract that is already paid, for an additional $59.95 per half hour!!! When my contract is up, they will lose me as a client. Too bad that I have been loyal to them and it is not reciprocal. AVOID AT ALL COSTS!
by on at 4:05 PM CST
Well. just had to add another BAD review for this company.

They used to have this CHAT function on their help page so that we can ask questions about anything, but it seems that its all gone despite other hosting companies have it on their with nice responses.

So, I sent them an email and not a phone call so that I can have a text of what I asked and what was answered.
They came back with W-T-F reply which clearly indicates they haven't read my email at all and just tells me to upgrade their already high price service.

I know its time to move on, but as I had already paid for their hosting plans up for many years more in advance, yes I didin't know about it back then how awful they were, so I'm stuck with this company for many more years to come.
When time will come to move on, sayonara! to this awful place.

Oh, yeah, some years back, Network Solutions got hacked very bad and many of my html pages just had spam injected in them.
Network Solutions never came back with an apology of any sort.
by on at 12:07 PM CST
I've been a customer of Network Solutions for nearly eleven years and I am at my wits end with their business practices and poor customer service. There are far too many issues to even waste any more time on this review. Simply put, find another hosting company. I, myself will have to do the same in the coming months. What a damn waste of time.
by on at 11:42 AM CST
i work with godaddy mostly but had the misfortune of having to work with network solutions with a client who was established there. not only do you get the run around and the csr's don't always understand what's going on, every other moment they are saying i can send you instructions to xyz yourself or can send you to our tech support that's 59.99 and hour.
knowing just enough to be dangerous, i do sites with wordpress and templates and can work my way around most things. and having been with godaddy for so long, the questions i ask are not tech support related. this is a nickle and dime ya to death company that's just not worth the time.
by on at 10:07 AM CST
Their customer service is horrible.

They don't even know their own products. My support requests result in endless run arounds without resolution. I'm getting a refund and moving to another provider who is much cheaper. Why pay a premium for poor service?
Users do not like this host
Bottom Line
This host is not recommended by our users. Stick with a top rated host like Just Host or iPage Hosting.

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