Network Solutions Review #58 by Susan on March 21st, 2011 at 11:25 AM CDT

Name

Network Solutions SUCKS! They are the worst server system. THe system is down all of the time, like today, and when you speak with them they give you some technical nonsense that means nothing. They have deleted entirely loads of emails and then claimed I did it. Just because they want to free up some space. Some emails make it to you and some don't but one never knows why. When I forwarded an email to them that was sent to a different email so I could send it on to them, they told me that it was blocked and I needed to use an address management system. Hmmm, well then why is it that I get 95% of the emails from this email account and then a few randomly don't make it. It has absolutely nothing to do with an address management system. It has to do with their crappy firewall system which is inconsistent. Note to anyone thinking about Network Solutions - Dont use it. Go elsewhere. I am.

Network Solutions SUCKS! They are the worst server system. THe system is down all of the time, like today, and when you speak with them they give you some technical nonsense that means nothing. They have deleted entirely loads of emails and then claimed I did it. Just because they want to free up some space. Some emails make it to you and some don't but one never knows why. When I forwarded an email to them that was sent to a different email so I could send it on to them, they told me that it was blocked and I needed to use an address management system. Hmmm, well then why is it that I get 95% of the emails from this email account and then a few randomly don't make it. It has absolutely nothing to do with an address management system. It has to do with their crappy firewall system which is inconsistent. Note to anyone thinking about Network Solutions - Dont use it. Go elsewhere. I am.

Network Solutions Review #57 by abel on March 21st, 2011 at 11:12 AM CDT

Name

Hosting is ok, but we are on a very low volume site. E-mail however has problems often. Up time is 99.9%, but what they don't tell you is they have constant issues with e-mail either not sending / receiving or not being able to log in. Overall our service has been down 5 times for more than 20 hours last year and this is the 2nd major outage of 2011 and i'm being told it will take another 4 hours before we can send / receive e-mail after being down for more than 2 hours already. Their cloudmark spam filter does filter spam, but if a message gets caught in the filter by mistake they don't have a way for you to login and see what was filtered as spam. All you can do is call and give them the domain name and a "tech" searches to see if anything was flagged as spam which takes about 15 minutes each time you call. So there is a possibility that a sender could send you a very important e-mail and you will never get it and the sender will not know you didn't get it. I was told they are "working" on a way to login and see, but that was more than a year since the cloudmark server was installed. Don't you think they would have considered that BEFORE deploying the solution? Not sure why, but they also don't have any type of online status or outage notification area that you can check online for known issues. If something doesn't work the only way to get information is to call and if they are in a major outage it may take 30 minutes of hold just to find out what's going on and to get an eta. I guess they have way to many outage and don't want to document them online. My last grip is customer service. I have been hung up on more times than I can remember by John in India, and the hold times for basic issues are horrible. Now I demand to get every persons name and id and even then I have been hung up more than once because the arrogant entry level tech can't give you an answer to your problem.

Hosting is ok, but we are on a very low volume site. E-mail however has problems often. Up time is 99.9%, but what they don't tell you is they have constant issues with e-mail either not sending / receiving or not being able to log in. Overall our service has been down 5 times for more than 20 hours last year and this is the 2nd major outage of 2011 and i'm being told it will take another 4 hours before we can send / receive e-mail after being down for more than 2 hours already.

Their cloudmark spam filter does filter spam, but if a message gets caught in the filter by mistake they don't have a way for you to login and see what was filtered as spam. All you can do is call and give them the domain name and a "tech" searches to see if anything was flagged as spam which takes about 15 minutes each time you call. So there is a possibility that a sender could send you a very important e-mail and you will never get it and the sender will not know you didn't get it.

I was told they are "working" on a way to login and see, but that was more than a year since the cloudmark server was installed. Don't you think they would have considered that BEFORE deploying the solution?

Not sure why, but they also don't have any type of online status or outage notification area that you can check online for known issues. If something doesn't work the only way to get information is to call and if they are in a major outage it may take 30 minutes of hold just to find out what's going on and to get an eta. I guess they have way to many outage and don't want to document them online.

My last grip is customer service. I have been hung up on more times than I can remember by John in India, and the hold times for basic issues are horrible. Now I demand to get every persons name and id and even then I have been hung up more than once because the arrogant entry level tech can't give you an answer to your problem.

Network Solutions Review #56 by Wes on March 10th, 2011 at 7:06 PM CST

Name

Very poor hosting service they shut down our message board with over a 100,000 members since they said they did bit like the traffic we were getting. So you get too much traffic so they suspend your account. If you do business with them you will be left in the cold. STAY AWAY FROM THEIR HOSTING

Very poor hosting service they shut down our message board with over a 100,000 members since they said they did bit like the traffic we were getting.

So you get too much traffic so they suspend your account.
If you do business with them you will be left in the cold.

STAY AWAY FROM THEIR HOSTING